Privacy Policy

Welcome to the privacy policy of app.lovelaice.com. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.

Latest update: October 30, 2025

Owner and Data Controller

Cata Creative Software UG (haftungsbeschränkt)

DE426727544

Kemptener Straße 64

87600 Kaufbeuren

Germany

Owner contact email: info@lovelaice.com

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are:

  • • Usage Data
  • • IP address
  • • device information
  • • browser information
  • • operating systems
  • • city
  • • ZIP/Postal code
  • • state
  • • county
  • • country
  • • latitude (of city)
  • • longitude (of city)
  • • metro area
  • • geography/region
  • • Trackers
  • • email address
  • • password

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own, specifically to the United States. For detailed information about international data transfers, legal bases, and safeguards, please refer to the International Data Transfers and Safeguards section in the Further Information for Users in the European Union.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users' consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:

  • Traffic optimization and distribution
  • Hosting and backend infrastructure
  • Registration and authentication provided directly by this Application

Detailed information on the processing of Personal Data

Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed or to provide a ready-made infrastructure to run specific features or parts of this Application.

Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Amazon S3

Company: Amazon Web Services, Inc.

Place of processing: United States

Personal Data processed: Usage Data

Registration and authentication provided directly by this Application

By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.

Direct registration

Personal Data processed: email address, password

Traffic optimization and distribution

This type of service allows this Application to distribute their content using servers located across different countries and to optimize their performance.

Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Application and the User's browser.

Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

Amazon CloudFront

Company: Amazon Web Services, Inc.

Place of processing: United States

Personal Data processed: browser information, device information, IP address, operating systems, Usage Data, city, country, county, geography/region, latitude (of city), longitude (of city), metro area, state, Trackers, ZIP/Postal code

Further Information for Users in the European Union

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes.
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

International Data Transfers and Safeguards

This Application transfers Personal Data to recipients located in countries outside the European Economic Area (EEA), specifically the United States, which is not subject to an adequacy decision by the European Commission. We rely on appropriate safeguards to ensure your data receives adequate protection as required by GDPR Chapter V.

Google Analytics (Google LLC)

We use Google Analytics 4 (Measurement ID: G-GNN2ZBGM4P) to analyze website usage and improve our services. Google LLC, headquartered in the United States, processes Personal Data on our behalf as a data processor.

Legal Basis for Transfer: Standard Contractual Clauses approved by the European Commission (Commission Implementing Decision (EU) 2021/914 of 4 June 2021).

Safeguards: Google has implemented appropriate technical and organizational measures including:

  • Encryption of data in transit (TLS) and at rest
  • IP address anonymization and pseudonymization
  • Strict access controls and authentication mechanisms
  • Regular security assessments and audits
  • Data processing agreements limiting data use to specified purposes

Access to Documentation: You can review Google's data processing terms and Standard Contractual Clauses at: Google Ads Data Processing Terms and Google Cloud Data Processing Addendum.

Amazon Web Services (AWS)

We use Amazon Web Services, Inc. for hosting infrastructure (Amazon S3) and content delivery (Amazon CloudFront). AWS, headquartered in the United States, processes Personal Data on our behalf as a data processor.

Legal Basis for Transfer: Standard Contractual Clauses approved by the European Commission (Commission Implementing Decision (EU) 2021/914 of 4 June 2021) as incorporated in the AWS Data Processing Addendum.

Safeguards: AWS has implemented appropriate technical and organizational measures including:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
  • Physical and logical access controls to data centers
  • Network security and DDoS protection
  • Regular third-party security audits and compliance certifications (ISO 27001, SOC 2)
  • Contractual restrictions on data access and processing

Access to Documentation: You can review AWS's data processing terms and Standard Contractual Clauses at: AWS Service Terms and AWS GDPR Data Processing Addendum.

Your Rights Regarding International Transfers

In relation to international data transfers, you have the right to:

  • Obtain information about the safeguards in place to protect your data during international transfers
  • Request a copy of the Standard Contractual Clauses or other safeguard documents by contacting us at info@lovelaice.com
  • Object to transfers under certain circumstances, particularly if based on legitimate interests (though this may affect service functionality)
  • Lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated
EU Data Protection Authorities

If you are located in the European Economic Area and have concerns about how your Personal Data is transferred outside the EEA, you can contact your national data protection authority. A list of EU data protection authorities is available at: European Data Protection Board Members.

Further information about retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users' consent.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users' request, the Owner will inform them about those recipients.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.

How can we help?

What you can do

Your data

  • • Ask us to know and access the information we hold on you
  • • Ask us to correct information we hold on you
  • • Ask us to be forgotten (delete the information we hold on you)
  • • Ask to port your data to another service

In case of issues

While we strive to create a positive user experience, we understand that issues may occasionally arise between us and our users. If this is the case, please feel free to contact us.

Contact us

app.lovelaice.com

Cata Creative Software UG (haftungsbeschränkt)

DE426727544

Kemptener Straße 64

87600 Kaufbeuren

Germany

Owner contact email: info@lovelaice.com